Contact us

📩 For any inquiries, please reach out to us via email or by clicking the 💬 chat bubble located at the bottom right corner of this website.
You can also contact us via 📱 Facebook Messenger and 📷 Instagram.

📞 Contact Information

📧 Email: support@ambikamail.com
📷 Instagram: @ambikajapan
ⓕ Facebook: @ambikacorporation

🕒 Working Hours

📅 Monday to Friday: 10:00 AM – 5:00 PM (JST)
🚫 Saturday, Sunday & Public Holidays: Closed

⚠️ Please be advised:

  • 📈 We experience a high volume of inquiries following holidays and at the beginning and end of each month. Response times may range from several days to one week.

  • 📨 Depending on the nature of your inquiry, we may not be able to provide a response.

  • 🔒 Kindly refrain from reproducing, reusing, or copying any part of our email correspondence.

★Frequently Asked Questions★

1. When will my order be delivered?
➡ Orders placed before 3:00 PM (JST) are shipped on the next business day.
Please note that we are closed on Sundays and public holidays.
Examples:

Orders placed after 3:00 PM on Friday will be shipped on the following Monday.

Orders placed after 3:00 PM on Sunday will be shipped on Tuesday.

To determine your shipping schedule:

Refer to the timestamp on your order confirmation email.

Delivery typically takes between 1 to 3 days following shipment, depending on your region.

Estimated delivery times by region:

Next-day delivery: Tokyo, Ibaraki, Yamanashi, Osaka, Kyoto, Aichi, etc.

Two-day delivery: Hokkaido, Aomori, Okayama, Kochi, Fukuoka, etc.

Up to three days: Okinawa
For other regions, please refer to our dedicated delivery information page → About Delivery

2. Can I change or cancel my order?
➡ Once an order is confirmed, the data is immediately forwarded to our external warehouse.
As a result, we are unable to accommodate any changes or cancellations, regardless of the shipping status.

3. Part of my order is missing.
➡ Sagawa Express uses different vehicles for dry, frozen, and fresh goods. As such, items may arrive at different times.
Please verify the delivery status using the waybill number provided in your shipping confirmation email.

4. Request for a receipt
➡ We do not issue receipts separately.

For cash-on-delivery orders, the delivery slip issued by Sagawa Express serves as the official receipt.

For credit card payments, please refer to your card statement.