We have received reports that emails from our online shop are not being delivered, particularly to users with free email services.
- Hotmail (hotmail.com, etc.)
- Outlook (outlook.jp)
- Apple Mail (icloud.com, me.com, etc.)
- Yahoo Mail (Yahoo.co.jp, etc.)
- Gmail (gmail.com)
*In particular, many users of Hotmail (Hotmail @hotmail.com / @hotmail.co.jp, etc.) and Outlook (Outlook oulook.com) are having trouble receiving emails due to enhanced filters.
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【About not receiving emails】
Due to recent updates in email security protocols, you might encounter issues where emails that were previously delivered without any problems are now being flagged as spam. In some cases, these emails may not even reach your spam folder but are instead discarded immediately. This can occur for several reasons, such as the presence of links in the email or certain recurring text patterns.
To resolve this issue, you may need to review and adjust your email settings or the configuration of your email client.
Please refer to the following as a solution (this is an example of a general solution) *For detailed settings, please contact your mailer publisher.
【How to change】
1. Adjust Spam Reception Settings:
- Change the spam filter setting from "Strong" to "Standard."
- Add the following domains to your safe sender list: @ambikajapan.com and @ambikamail.com.
Ensure that the following settings are not enabled:
- "Allow only mobile email"
- "Do not receive emails with URLs"
2. Update Email Address:
- If possible, consider using a different email address.
- To change your email address, log in to your account and update it under the "Account Information" section on My Page.
We apologize for the inconvenience, but we kindly ask you to check the details above.
Ambika Veg & Vegan Shop Online
