Cancellation and Returns Policy

We generally cannot accept cancellations due to customer circumstances after an order is confirmed, nor can we accept returns after the product has been received. Please note that "refusal of delivery" is not considered a cancellation. If you are unable to receive the package due to circumstances on your part—such as prolonged absence, refusal of delivery, incorrect registered address or phone number (including international phone numbers), or failure to request redelivery—we will charge a return shipping fee covering both ways. Please be aware of this in advance.


Regarding Cancellations

We do not accept cancellations after an order has been confirmed due to customer circumstances. We also cannot accommodate changes to order contents, payment methods, addresses, phone numbers, etc., nor can we combine shipments for orders with different order numbers, add items to existing orders, or split shipments.

We will cancel orders in the following cases:

  • If the orderer’s or delivery address is incomplete
  • If there is no response to inquiries from our store
  • If we cannot accommodate your requested delivery date or other preferences
  • When delivery is impossible due to natural disasters (earthquakes, typhoons, heavy snow, etc.) or infectious diseases
  • If we determine the order constitutes hoarding
  • If all ordered items are out of stock and cannot be shipped


Regarding Returns Due to Extended Absence

The following are the package holding periods for each delivery company. (Some exceptions apply, such as remote islands.)

  • Sagawa Express Standard Temperature Service: 8 days including the initial delivery date
  • Sagawa Express Refrigerated Service: 4 days including the initial delivery date
  • Sagawa Express Frozen Service: 4 days including the initial delivery date
  • Japan Post: 7 days including the initial delivery date

If your package is returned due to circumstances beyond our control—such as prolonged absence, refusal of delivery, incorrect address, incomplete phone number (including international numbers), or failure to arrange redelivery—your order will be returned. We cannot reship returned items. Please note that round-trip shipping fees will be charged.


Returns and Exchanges

Returns and exchanges for items purchased from our online shop will be handled as follows. ※For purchases made outside our online shop, please contact the store where you made the purchase directly.

【Customer Reasons】

We do not accept returns for reasons based on customer preference. This includes situations where the item was not what the customer expected, the customer changed their mind or no longer wants the item, the order was placed by mistake, or the customer purchased the same item elsewhere — including at an Ambika physical store after placing a web order. In all such cases, the web order cannot be cancelled or refused at delivery.

【Due to Our Store's Error】

• If your item is damaged, defective, or incorrect, contact us within 8 days of delivery. We’ll exchange, refund, or accept a return. No action possible after 8 days or without contact.
• Please note that we cannot process exchanges or refunds if the contents have been disposed off before contacting us, or if the defective condition cannot be verified.
• Please note that if we cannot confirm the full quantity has been returned after you contact us, we cannot process exchanges or refunds.

※ To verify damage or defect, please provide images along with your order date, order number, and name.

≪Sample of required images≫

※Returns and exchanges will only be accepted upon contact from the person who placed the order.

  • We will provide the return address. Please return the item to the address we specify.
  • We will cover the return shipping costs and handling fees.
  • While we cover return shipping and handling fees, if you request delivery of replacement items to an address different from the original purchase address, shipping fees will apply.
  • Regarding the product cost, we will process the refund according to the original payment method after confirming receipt of the returned item.


Refund Methods

Credit Card:
Refunds will be processed through the credit card used for payment. Our refund processing takes 2-3 business days, and a refund notification will be sent simultaneously. The timing of the refund may vary depending on your card agreement and may take up to approximately two weeks. If you have not received the refund within two weeks after receiving the refund notification, please contact your card issuer.

Cash on Delivery:
Refunds will be issued in Ambika Points. Please be advised.

※ We cannot process online store purchases at physical stores, nor can we process physical store purchases through the online store.


Contact for inquiries regarding purchases from the Online Shop

Ambika Online Shop Sales Team
Email: support@ambikamail.com

  • For record-keeping purposes, we handle inquiries only through this email.
  • We are unable to respond by phone or through other departments, so please contact the Ambika Online Shop Sales Team by email.

To ensure smooth processing, please include the following information when contacting us:

  • Order date
  • Order number
  • Your name
  • Registered email address
  • For damaged or defective items: Images showing the condition
  • If the item is damaged or defective, your preferred resolution method (Replacement with a good item / Return and refund)