We will answer frequently asked questions from customers.

If you have any queries apart from those mentioned below, please contact us through the chat at the bottom right of the screen. Please note that although we strive to respond promptly, we may not be able to respond immediately or may take a few days to reply.

1. Inquiries about Account Registration and Information

1-1. I forgot my password.
Effective November 10, 2024, all customer logins will use the One-Time Password (OTP) method, sent to your registered email address.

1. Click the “Login” button in the upper-right corner of the screen to display the login screen.
2. Enter your email address, and a 6-digit code will be sent to it. The screen will switch to the code entry field, where you must enter the 6-digit code.

*If you have forgotten your registered email address, please register a new one.
*You cannot register multiple accounts with the same email address.

1-2. How do I register an account?

1. Click the “Login” button in the upper-right corner of the screen to display the login screen.
2. Enter your email address, and a 6-digit code will be sent to it. The screen will switch to the code entry field, where you must enter the 6-digit code.
3. Select “Profile” from the pull-down menu on the left side of “Go to Store” in the upper-right corner of the screen and enter the code.

This completes your account registration.

*Your email address cannot be changed after registration.

1-3. I want to change my registration information (phone number, address, email address, etc.).

• Edit Customer Information: Select “Profile” from the pull-down menu on the left side of “Go to Store” in the upper-right corner of the screen.
• Edit Order Information: Register and change your delivery address, billing address, or phone number on the payment screen while shopping.

*If you want your order delivered to a different address, change the “Delivery Address” before the order is settled.
*Edits to your “Profile” after completing an order will not be reflected in that order.
*To change your email address, please create a new account before using the service.

1-4. How do I cancel my user registration?
Please contact us at support@ambikamail.com with your name, registered email address, and a message stating your request to cancel your user registration. Once received, we will cancel your registration within 10 business days.

After cancellation, you will no longer be able to use your registered email address.

 

2. Inquiries Regarding Delivery and Shipping Charges

2-1. When will I receive my order?

Shipping Date:

• Orders placed by 3 p.m. will be shipped the next business day.
• Closed on Sundays and public holidays (orders placed after 3 p.m. will be shipped the following business day).
• If any part of the address is incomplete, shipping will be delayed by one business day.
• Shipping dates may be delayed due to weather, disasters, or seasonal order concentrations.

For customers with existing orders, the date and time in the order completion email will reflect the exact order date. Orders are shipped from our cooperating warehouse in Japan. Inventory may change, and if an item is out of stock at the time of shipping, we will notify you via email. The order will ship without the missing items.

Delivery Date:

• Tokyo, Ibaraki, Yamanashi, Osaka, Kyoto, Aichi: Delivered the next day after shipping.
• Hokkaido, Aomori, Okayama, Kochi, Fukuoka: Delivered two days after shipping.
• Okinawa: Delivered within three days of shipping.
  Please check other prefectures here →Regarding delivery

*Delivery days may be delayed due to weather, disasters, or seasonal order concentrations.

Check Shipping/Delivery Dates:

• Shipping dates are displayed in real time at the bottom of the comments section on the product page.
• Before payment, you can check the shipping and delivery dates by setting the destination prefecture in the cart under "Select a prefecture to check the shipping and delivery dates."

*Dates will not be displayed if you are not logged in or have not registered the delivery address.
*Orders added to the cart but unpaid after 3 p.m. will be shipped the following business day.
(Example: Orders placed after 3pm on Friday will be shipped on Monday.)

[Notice of invoice number]
You will be notified by email around 10pm on the day of shipment.
*If you would like to check the delivery status or change the delivery date, please check the sales office in charge from the link below and contact us directly. →Sagawa Express luggage inquiry service

2-2. How much does shipping cost?
Shipping charges vary by delivery area. If the order includes room-temperature, fresh refrigerated, or frozen products, a shipping fee is charged for each purchase. Please refer to the shipping charges for your prefecture. Here

If paying by cash on delivery, a handling fee of 330 yen is typically charged, but this fee is waived at our shop. No fees are applied for credit card payments.

2-3. Why are items delivered separately by temperature?
Products are delivered at the optimal temperature range: room temperature, fresh refrigerated, or frozen. Separate shipping fees are charged for each range.

*Some areas, such as Okinawa and remote islands, do not support fresh refrigerated or frozen delivery. Orders for such items to these locations will be canceled.
*Please check the delivery area , for more details.

2-4. Is free shipping available?
Free shipping is available for purchases above certain amounts, which vary by temperature range:

• Room temperature: 5,999 yen or more (tax included).
• Fresh refrigerated: 2,999 yen or more (tax included).
• Frozen: 3,999 yen or more (tax included).

Free shipping is not available for Okinawa, regardless of the purchase amount.

2-5. The packaging of my product was dirty.
As part of our eco-activities, we reuse packaging materials. While materials may appear worn, all items are inspected to ensure product quality and freshness are not affected.

3. Inquiries Regarding Payment

3-1. How do I pay?
Payments can be made via credit card or cash on delivery (no cash on delivery fee).

3-2. How do I purchase with a credit card?

1. Click the red "Proceed to Purchase" button in the cart.
2. Confirm your contact information and shipping address, then click "Please confirm your order."
3. Check "Delivery Method" and click "Proceed to Payment."
4. On the "Payment" page, select "Credit Card" and enter your card details.
5. Verify the billing address and click "Pay now" to complete the payment.

*Payments are processed immediately. Please verify all details before completing the payment.

3-3. Can I pay with cash on delivery?
Yes, you can pay by cash on delivery. Follow these steps:

1. Click the red "Proceed to Purchase" button in the cart.
2. Confirm your contact information and shipping address, then click "Please confirm your order."
3. Check the "Delivery Method" and click "Proceed to Payment."
4. On the "Payment" page, select "Cash on Delivery" and click "Pay now" to complete the order.

*We cannot accept changes after the order is completed. Please press the button after confirming the delivery address, billing address, purchase details, payment amount, shipping fee, etc.

*This online shop does not charge any cash on delivery fees.

*For cash on delivery, you pay when you receive your parcel. delivery company collects the payment on behalf of us, so we will only confirm your payment approximately two weeks after delivery. The payment will be displayed as “Pending Payment” until we complete the payment confirmation process.

3-4. Is there a fee for cash on delivery?
Our shop does not charge any cash on delivery fees.

3-5. How to use Ambika Points?
Points can be used for shopping on our website just like cash. Please exchange your points for coupons in advance, copy the coupon code, and proceed to payment.

[Exchange points to coupons]
While logged in, please log in to the point service app from "Ambika Points" at the bottom left of the screen. Click "Exchange points to coupons" to go to the exchange office.
There are 50, 100, 200, 500, and 1000 types of coupons, and there is a flexible coupon that allows you to set the number of your choice. Create a coupon according to your point balance.
Press the button next to the coupon you created to copy the coupon code.

[Use the redeemed coupon]
After clicking "Proceed to Purchase" in your cart, paste the code into the coupon entry field labeled "Gift Card or Coupon Code." After pasting, click the "Apply →" button when its color changes.
*The coupon will be applied and the total amount will change, so please check before confirming the payment.

Details on how to use coupons here You can also check it.

*You can redeem multiple coupons within the available points balance. (Points below the decimal point cannot be set.)
*Only one coupon can be used for one shopping.
*Unused coupons can be used for your next purchase.
*Coupons cannot be used in conjunction with other discounts or sale discounts. (If used together, the one with the highest discount rate will be applied first, and any unused coupons can be used for your next purchase.)
*Points are valid for one year from the date of acquisition.

3-6. Issuance of receipt and registration number
We do not issue receipts.
When using a credit card, payments are made to the card company, and cash on delivery payments are made to the shipping company, so when we create a receipt, we end up issuing duplicate receipts. Please note.

Please use the documents below as a replacement for your receipt.

◆Cash on delivery payment →When the package is delivered, the receipt given by the delivery person can be used as a receipt.
◆Credit payment →Your credit card statement (receipt from your credit card company) can be used in place of your receipt.

*Please attach the delivery note that is included with your package as a detailed statement.
*For requests and requests regarding receipts, please contact the shipping company or credit card company directly.

Invoice system registration number: T5010501024698
Name: Ambika Corporation Co., Ltd.

*Our registration number is also written on the delivery note (INVOICE).

4. Product Inquiries and Exchanges

4-1. Can I return or exchange products?
Products can only be returned or exchanged in the following cases:

1. Incorrect product delivered.
2. Product arrived damaged or defective.

If you experience any of these issues, please contact us at support@ambikamail.com with:

• Your order number
• Product name(s)
• Description of the issue
• Photo

We will verify your claim and arrange for a return or exchange.
*Returns and exchanges are not available for products damaged due to customer handling or for personal preferences (e.g., "I don’t like the taste").

4-2. Can I cancel an order after order confirmation?
Orders cannot be canceled after order confirmation. Please check your cart and confirm all details before completing your purchase.

　　

　　5. Inquiries regarding product purchases

5-1. How do I purchase products?
There are no difficult operations. Please refer to the information below and enjoy shopping.

◆Select a product category◆
◇From PC◇
You can view our shop's products by type by clicking on "Product Category" displayed on the left side of the screen or at the top of the screen.
◇From your smartphone◇
On the top page, you can display product categories by clicking "Search for products" displayed at the top of the screen. You can also display product categories in the home menu by tapping the three lines at the top right of the screen.

◆Add product to cart◆
◇Common for PC/Smartphone◇
When you find the product you want to purchase from the product list, you can add the product to your cart by clicking/tapping the "Add to Cart" button displayed below the product. On the product page, you can set the quantity using the numbers to the left of "Add to Cart".

◆Check your purchase details◆
◇Common for PC/Smartphone◇
Please move to your shopping cart and check that your purchase is correct. Then click/tap "Proceed to Purchase" at the bottom of the shopping cart to proceed to the purchase process.

◆Enter shipping address information◆
◇Common for PC/Smartphone◇
Please enter your shipping information on the next page. If there is no problem, please click/tap "Proceed to payment" at the bottom.

◆Check shipping charges and select payment information◆
◇Common for PC/Smartphone◇
Please note that the shipping charges will be displayed according to the shipping address you entered on the previous page. Also, when using a coupon redeemed from points, please enter the coupon code here and press the "Apply" button to confirm that the amount has been reflected. If there is no problem, please select the payment method from credit card or cash on delivery. Please also check your billing address.

◆Purchase with credit card◆
◇Common for PC/Smartphone◇
Select "Credit Card" and enter your credit card information. Check the details and if there are no problems, click/tap "Pay now" at the bottom to complete the purchase procedure. The purchase completion screen will be displayed and a purchase completion email will be sent to your registered email address, so please check.

◆Purchase by cash on delivery◆
◇Common for PC/Smartphone◇
Select the "Cash on Delivery" button and click/tap "Complete Order" at the bottom to complete the purchase procedure. The purchase completion screen will be displayed and a purchase completion email will be sent to your registered email address, so please check.

5-2. Can I check/change my order details?
You can confirm the details of your order in the "Order History" section of your My Account or in the order confirmation email that is automatically sent after placing your order.

Immediately after the order is completed, the data will be sent to an external warehouse and a shipping request will be made.
As a general rule, we do not accept changes to the order details (additions, changes in quantity, etc.), delivery address, payment method, cancellation, etc. after the order has been completed. Additionally, coupons cannot be used after payment has been completed. (Please use it for your next shopping.)


5-3. What is the expiry date of the product?
At Ambika Online Shop, we deliver products with 2 months or more of expiration date left at the time of shipment.
If we sell a product with a best-before date of two months or less, we will notify you by stating it in the product list and on the page.
The date is written in the "clock icon" in front of the "Add to Cart" button in the product list. Please be sure to check and purchase only if you agree with the terms and conditions.

*If you are interested in purchasing in bulk, please contact us in advance. Please contact us through the chat at the bottom right corner of your screen.
*We cannot accept returns or exchanges regarding expiration dates, so please check before purchasing.
*The expiration date is the period during which the product's quality is maintained under the specified storage conditions when unopened. Please consume as soon as possible after opening.


5-4. There are scratches on the packaging of the product I purchased.
Although we take great care in handling our products, please be aware that scratches and dents may occur during sea or domestic transportation.
All of our products have been tested for imported foods according to the standards required by the Food Sanitation Law, and we sell only those that have been approved for import and sale in Japan. Please rest assured that this will not affect the quality or freshness of the product.


5-5. Can I return or exchange the product?
As a general rule, we do not accept returns or exchanges due to customer convenience.
Returns and exchanges are only possible if the product is defective or if you receive a product that is different from what you ordered. Even in this case, please note that we cannot accept returns or exchanges for products that have been used once or have scratches or stains due to the customer's responsibility.


5-6. How do I return or exchange an item?
If the above items can be returned or exchanged,

① Within 2 days after receiving the product please contact us at support@ambikamail.com. We cannot accept returns or exchanges after the above deadline has passed.

② Shipping costs required for returns and exchanges will be borne by our company. However, if the customer wishes to have the replacement item shipped to a different address than the one at the time of purchase, the customer will be responsible for the shipping costs required for the exchange.
*We will contact you to specify the return address.


　　6. Other Inquiries

6-1. Are there any promotional offers or discounts?
Yes, we periodically run promotions and offer discounts on selected products. Please subscribe to our newsletter or follow our social media channels to stay updated.


6-2. Are your products safe and high-quality?
We prioritize quality and safety in all our products. They undergo strict quality control checks and meet local food safety standards.