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[2023-2024 Holidays] Shipping information and schedule

◆[Delivery information] ◆About the impact of bad weather on delivery
Due to traffic restrictions owing to bad weather, there might be a delay in the delivery to some areas. Please check the link for details. (Japanese only) Sagawa Express - Notice list

We humbly ask for your understanding and please allow enough time for your order to be received.

We would like to inform you of the year-end and New Year holidays schedule.
Ambika Online Shop Customer Support will be closed 
 from Fri, Dec 29, 2023  to Thu, Jan 4, 2024.

◆[Shipping schedule around holidays]
●All orders for shipment in 2023 have been completed.
●For orders placed between 9:00 a.m. on Thu, Dec 28, 2024 and 9:00 a.m. on Fri, Jan 5, 2024. . . Shipping will start from Jan 5, 2024 (Fri) at the beginning of the new year

※※ If the number of shipments exceeds the warehouse capacity, there is a possibility that the shipment will be changed to the next day or later.

*Orders placed before 9 a.m. will be shipped on the same day (excluding Sundays and holidays and Ambika holidays)
*It will take 1-3 days for delivery after the shipment depending on the shipping address/area.
*The earliest shipping date will be displayed after selecting "Delivery Prefecture" in the cart.

*After shipping, you will receive a Sagawa Express tracking number via email, so please arrange your own pick-up date and time.

◆[About support center/inquiries]
●Closed from Dec 29, 2023 (Fri) to Jan 4, 2024 (Thu).

*Please note that we cannot respond to requests for order cancellations or changes even if you contact us via email or message.

*We will respond to emails/messages in order from January 5th (Friday), but it is expected that it will be crowded. It may take some time for us to respond.

◆[Please confirm]◆
●We cannot accept changes to the contents after the order is confirmed. (It is not possible to change the payment method, add products, or cancel part of the order.)

◆[About shipping charges]◆
In the following cases, we will charge the customer for shipping charges.
●Return shipping fee to our company when delivery is not possible/completed due to incomplete address or phone number.
●Return fees to our warehouse for packages that could not be received due to long-term absence, etc.
●Shipping fee for resending
Thank you for your kind  understanding and cooperation.

Ambika Online Shop

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