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[2023-2024 Holidays] Shipping information and schedule
Dec 22, 2023
◆[Delivery information] ◆About the impact of bad weather on delivery
Due to traffic restrictions owing to bad weather, there might be a delay in the delivery to some areas. Please check the link for details. (Japanese only) Sagawa Express - Notice list
We humbly ask for your understanding and please allow enough time for your order to be received.
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We would like to inform you of the year-end and New Year holidays schedule.
Ambika Online Shop Customer Support will be closed
Ambika Online Shop Customer Support will be closed
from Fri, Dec 29, 2023 to Thu, Jan 4, 2024.
◆[Shipping schedule around holidays]
●All orders for shipment in 2023 have been completed.
●For orders placed between 9:00 a.m. on Thu, Dec 28, 2024 and 9:00 a.m. on Fri, Jan 5, 2024. . . Shipping will start from Jan 5, 2024 (Fri) at the beginning of the new year
※※ If the number of shipments exceeds the warehouse capacity, there is a possibility that the shipment will be changed to the next day or later.
*Orders placed before 9 a.m. will be shipped on the same day (excluding Sundays and holidays and Ambika holidays)
*It will take 1-3 days for delivery after the shipment depending on the shipping address/area.
*The earliest shipping date will be displayed after selecting "Delivery Prefecture" in the cart.
*After shipping, you will receive a Sagawa Express tracking number via email, so please arrange your own pick-up date and time.
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◆[About support center/inquiries]
●Closed from Dec 29, 2023 (Fri) to Jan 4, 2024 (Thu).
*Please note that we cannot respond to requests for order cancellations or changes even if you contact us via email or message.
*We will respond to emails/messages in order from January 5th (Friday), but it is expected that it will be crowded. It may take some time for us to respond.
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◆[Please confirm]◆
●We cannot accept changes to the contents after the order is confirmed. (It is not possible to change the payment method, add products, or cancel part of the order.)
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◆[About shipping charges]◆
In the following cases, we will charge the customer for shipping charges.
●Return shipping fee to our company when delivery is not possible/completed due to incomplete address or phone number.
●Return fees to our warehouse for packages that could not be received due to long-term absence, etc.
●Shipping fee for resending
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Thank you for your kind understanding and cooperation.
Ambika Online Shop
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